The Blog

INBOUND SERVICES

Call center activities currently managed by our operators provide different types of services with incoming calls.

• Customer service/ customer care
  • Information service
  • Booking center
  • Emergency collection and reporting
  • Promotional campaigns/events management
  • Decentralized answering services

All our activities are subject to internal audit. A particular type of rolling audit is active for inbound services, for all operators to verify and consolidate the effected training. The accuracy of content, clarity, kindness and management of critical issues are subject to evaluation.

INBOUND ADDED SERVICES

Upon completion of the telephone activities, some ancillary services related to the post-telephone activity management are provided for customers who request them.

• Compiling reports
• Send input data signals via email, fax or sms
• Data entry
• Analysis, with even daily reports of telephone traffic divided into time slots
• Analysis of census data
• For events, participants list compilation and lists, not found
• Emergency management: as per protocol of the customer

OUTBOUND SERVICES:

Telephone call activity is aimed at specific projects or for activities that are managed by telephone in a massive manner and coordinated as:

• Customer-satisfaction service
  • Calls to update the database
  • Market research/surveys
  • Misdirected documentation management
  • Archive alignment/practical improvement
  • Operator companies with customer portfolio management
  • Telemarketing for business proposals, repeat business, closing reports, commodity check.

Also outbound services are subject to internal audit. After an initial testing stage and specification for each activity, coaching and mentoring are performed with double earphones.